SUSTAINABILITY POLICY
1. Venezia Resort is committed to provide high quality hospitality services and try to exceed
customer expectations by creating a friendly and hospitable atmosphere for their customers.
We continually seek to improve our services whilst minimize our negative environmental impact. Thus,
achieving a safe and sustainable environment, contributing to the local community and complying with
Health & Safety legislation are key issues in our policy.
Our principles include:
• Conserving our natural resources through the implementation of routine actions and by sustainable
management
• Conserving energy and water
• Reducing, reusing & recycling waste
• Complying with relevant environmental legislation and regulations
• Supporting the local community by employing local people wherever possible and purchasing
products and services from local suppliers
• Raising awareness to our staff on conservation energy issues
• Complying with health and safety legislative requirements
• Promoting, wherever possible, renewable and sustainable energy sources
• Setting energy and quality targets and regularly monitoring and evaluating our energy and quality
performance
• Reviewing objectives & targets with the aim to continually improve on minimizing our
environmental impact
Use of biodegradable paper straws and cups
Replacement of older A/C units and mini fridges with new energy efficient ones
Support of social and community work such as The Smile Of The Child and “Good Bye to Cancer”
Return of p lastic osmosis containers
Recycling of batteries, glass, tin, paper, plastic, aluminum, ink cartridges, and used cooking oil.
Recycling of electronic and electric equipment (fridges, air conditioning units, televisions, hairdryers, etc.)
Use of energy efficient light bulbs
Use of biodegradable toilet and kitchen paper
2. COMMITMENT TO THE CHILD PROTECTION
Principles
• Creation of a safe environment for children in our Hotel and in the surrounding
area.
• Appointed staff members are responsible for ensuring children safety.
• We follow specific instructions on how to act in the unfortunate event of child
abuse including child sexual exploitation.
• Awareness of the staff on child safety issues.
• Adoption of a policy that states that none of the following forms of child abuse is
acceptable and/or tolerated (physical abuse, emotional abuse, sexual abuse,
neglect: persistent failure to meet a child’s basic physical and psychological needs,
which are likely to impact on their development).
• Collaboration with the local authorities in order to ensure a prompt and effective
response to any child abuse report. Michelangelo Resort & Spa does not employ
children under any circumstances. The minimum age and the preconditions of
employment is regulated by national legislation.
• Respect and adoption of the existing legislation and regulation on a national and
international level.
Scope
Protecting children from any form of abuse or sexual exploitation.
Intentions
• To provide a safe environment for children.
• To avert any problematic situation.
• To collaborate in advance with the local authorities in order to ensure a prompt
and effective response to any child abuse report. To train our personnel thus
raising their awareness as well as appoint members of staff who are responsible for
child safety.
• Publish the children policy of Michelangelo Resort & Spa, in a designated area in
our Hotel so that all stakeholders are aware of it.
• Telephones that should be contacted if any of the above come into consideration:
Reception of the Hotel : 0030 2242 28900, Smile of the Child ,a voluntary, non-
profit child welfare organization: 1056 and /or ELIZA a voluntary, non-profit
organization against Child abuse : 10454.
The Management feels responsibility towards the minors staying at the hotel. The
staff is sensitized accordingly to report any inappropriate behavioral interactions
between an adult and a child, which can be considered suspicious.
The hotel staff should report any inappropriate behavior to the supervisor of the
department, who will inform the manager and he will take the necessary action by
referring the incident to the local authorities or the tour guide.
Customers are kindly requested to report any behavior towards a minor that might be
considered inappropriate to the hotel reception staff who will take action to further
investigate the incident.
3. In Venezia Resort we believe that no business, including hospitality sector in which we
belong can exist unless there is a harmonious balance with employees and the local
community. So our social commitment consists of our responsibility toward our employees
and the community in which we carry in our business.
For our employees,
● We comply with all applicable employee laws and regulations in Greece
● We value our staff and treat them fairly and with respect. Ensuring that no one is
discriminated against sexuality. gender, ethnicity, religion, culture, disability or
irrespective of age
● In our hotel we take staff development seriously and provide training to support our
employees in their roles from the induction and throughout their career
● Wherever is possible we employ staff who live in the local community or ourlocal
community
● We commit to maintain a close relationship with our local community, ensuring that
their concerns about our business operation are addressed collaboratively
● Wherever possible we buy our supplies from local businesses
● We allow use of services or facilities by the local community which would not
otherwise be available.
Our targets for the season of 2023 are:
● We will increase the percentage of our staff from local community by 4% more from
● We will ensure that all our staff is paid above the national minimum wage
● We will train all our staff to understand their responsibilities for the delivery of our
sustainability strategy
● We will increase the percentage of local suppliers by 2%
● We will make donations to local institutes like the hospital and nursing home
● We will inform our guests about the things they should know for our island and we
will encourage them to visit different spots. Additionally we shall give them
information about the local community and the ways that they can learn more about
it.
4. In Venezia Resort we strongly believe in the protection and support of our employees’ rights
as well as human rights in general. The people that work in our hotel are the main asset to
provide high quality service and maintain proper relationships with the guests in our
accommodation. When our employees are happy to work here, they can provide a wonderful
time to our guests as well.
To assure this,
● We comply with all applicable employee laws and regulations in Greece.
● We value our staff and treat them fairly and with respect, ensuring that no one is
discriminated against sexuality, gender, ethnicity, religion, culture, disability or
irrespective of age.
● In our hotel we take staff development seriously and provide training to support our
employees in their roles from the induction and throughout their careers.
● Wherever is possible we employ staff who live in the local community.
● Have written contracts with our employees with clear information about their salary,
their insurance, the sort of work they will do, their working days and working hours,
all according to Greek legislation.
● Inform all staff members about the time and place that they can talk to the
management if they have any complaints, problems or suggestions
● Make clear that we everyone behaves with respect towards each other and our
customers, no matter age, sexuality, gender, ethnicity religion, culture or disability.
Discrimination within our hotel is strictly prohibited.
5. Venezia Resort seeks to identify its name with high quality service, and at the same
time preserve the tradition of high quality hospitality services. To achieve this, we
believe in the following principles:
• Maximum customer satisfaction with the services and products offered.
• Ensuring the health and safety of our customers while staying at our hotel.
• Treating the customer with dignity and professionalism.
• Continuous improvement of the quality of the services and products we
provide.
• The client becoming our "ambassador" expressing only positive comments
about our hotel.
• Ensuring a comfortable and quiet stay at our hotel.
• Creating a climate of friendship and understanding with our customers.
• Immediate and willing response to our customers' requests.
• Keeping the operation of our premises and equipment in excellent condition
To achieve the above, Hotel Management:
• Continuously reviews and improves the quality of its services, to the extent possible,
as well as the effectiveness of its Processes and therefore of the entire Quality
Management System.
• Sets measurable Quality targets for at corporate level as well as at operational level
of Departments and / or Processes. These objectives are established and evaluated to
the extent that they are achieved in the context of the QMS Review by the
Management of the Organization.
• Monitors, measures and evaluates critical parameters and processes to ensure that
the objectives set are met.
• Monitors, updates and follows current Community & National legislation which
affects the activities it implements.
• Invests in the continuous training and information of its executives so that they
promote Quality in all their activities.
6. The vision of all us working at Venezia Resort departments is to connect our name with the full
satisfaction and safety of our employees.
A key parameter of the quality of services we aspire to provide is ensuring the health and safety
of our employees throughout all our operations.
As part of this effort, the company adheres to a strict occupational safety policy consisting of:
1. precisely adhering to the System developed in accordance with the Risk Assessment Study
2. All procedures being precisely followed up
3. Continuous training of staff on issues related with safety at work
4. constantly verifying the system
5. Monitoring all critical points and prerequisites
6. Providing resources for the maintenance and updating of the System, the purchase of new,
up-to-date equipment, the improvement of facilities and infrastructures and the working
environment
7. Maintaining the channels of communication, we have established with our suppliers, staff and
authorities
8. Monitoring and continuously enforcing legislation
At the same time, measurable objectives related with safety have been set which are constantly
monitored for their achievement.
All of the above ensures the achievement of our desired goals and make us proud, Management
and Employees working for the progress of the Hotel.
7. The company VENEZIA RESORT is committed to producing, storing and making available, for
consumption, safe and healthy products, in accordance with the highest recommended safety and hygiene
standards of Greek and European Legislation, the proposals of state control bodies and the requirements of
each customer.
In order to achieve this policy, VENEZIA RESORT has developed, documented and implements a food
safety management system in all of its activities related to the manufacture and distribution of products.
The company considers this policy appropriate for its role in the food chain
This policy constitutes the basic framework of the company's action in matters of safety and hygiene of its
products and binds the management and all the company's staff at all levels in the direction of achieving its
goals. For this reason, it is communicated and observed at all levels of the company. Employees learn
about it during their training. It is also posted in visible parts of the unit. Business partners are provided
with a copy of the policy at the start of the partnership
The company considers effective communication a necessary condition for the correct implementation of
the HACCP system. This includes both communication between company personnel as well as with
external partners (government agencies, customers and suppliers). In this way, information can be
transferred to the next links in the food chain (e.g. consumers).
The company's policy will be reviewed and checked for continued suitability every year.
