SUSTAINABILITY POLICIES

Principles

• Creation of a safe environment for children in our Hotel and in the surrounding area.
• Appointed staff members are responsible for ensuring children safety.
• We follow specific instructions on how to act in the unfortunate event of child abuse including child sexual exploitation.
• Awareness of the staff on child safety issues.
• Adoption of a policy that states that none of the following forms of child abuse is acceptable and/or tolerated (physical abuse, emotional abuse, sexual abuse, neglect: persistent failure to meet a child’s basic physical and psychological needs, which are likely to impact on their development).
• Collaboration with the local authorities in order to ensure a prompt and effective response to any child abuse report. Michelangelo Resort & Spa does not employ children under any circumstances. The minimum age and the preconditions of employment is regulated by national legislation.
• Respect and adoption of the existing legislation and regulation on a national and international level.

Scope

• Protecting children from any form of abuse or sexual exploitation. Intentions
• To provide a safe environment for children.
• To avert any problematic situation.
• To collaborate in advance with the local authorities in order to ensure a prompt and effective response to any child abuse report. To train our personnel thus raising their awareness as well as appoint members of staff who are responsible for child safety.
• Publish the children policy of Michelangelo Resort & Spa, in a designated area in our Hotel so that all stakeholders are aware of it.
• Telephones that should be contacted if any of the above come into consideration:
• Reception of the Hotel: 0030 2242 28900, Smile of the Child ,a voluntary, non-
  profit child welfare organization: 1056 and /or ELIZA a voluntary, non-profit organization against Child abuse : 10454.

The Management feels responsibility towards the minors staying at the hotel. The staff is sensitized accordingly to report any inappropriate behavioral interactions between an adult and a child, which can be considered suspicious.
The hotel staff should report any inappropriate behavior to the supervisor of the department, who will inform the manager and he will take the necessary action by referring the incident to the local authorities or the tour guide.
Customers are kindly requested to report any behavior towards a minor that might be considered inappropriate to the hotel reception staff who will take action to further investigate the incident.

In Venezia Resort we believe that no business, including hospitality sector in which we belong can exist unless there is a harmonious balance with employees and the local community. So our social commitment consists of our responsibility toward our employees and the community in which we carry in our business.

For our employees,

• We comply with all applicable employee laws and regulations in Greece
• We value our staff and treat them fairly and with respect. Ensuring that no one is discriminated against sexuality. gender, ethnicity, religion, culture, disability or irrespective of age
• In our hotel we take staff development seriously and provide training to support our employees in their roles from the induction and throughout their career
• Wherever is possible we employ staff who live in the local community or ourlocal community
• We commit to maintain a close relationship with our local community, ensuring that their concerns about our business operation are addressed collaboratively
• Wherever possible we buy our supplies from local businesses
• We allow use of services or facilities by the local community which would not otherwise be available.

Our targets for the season of 2023 are:

• We will increase the percentage of our staff from local community by 4% more from
• We will ensure that all our staff is paid above the national minimum wage
• We will train all our staff to understand their responsibilities for the delivery of our sustainability strategy
• We will increase the percentage of local suppliers by 2%
• We will make donations to local institutes like the hospital and nursing home
• We will inform our guests about the things they should know for our island and we will encourage them to visit different spots. Additionally we shall give them information about the local community and the ways that they can learn more about it.

Venezia Resort seeks to identify its name with high quality service, and at the same time preserve the tradition of high quality hospitality services. To achieve this, we believe in the following principles:

• Maximum customer satisfaction with the services and products offered.
• Ensuring the health and safety of our customers while staying at our hotel.
• Treating the customer with dignity and professionalism.
• Continuous improvement of the quality of the services and products we provide.
• The client becoming our "ambassador" expressing only positive comments about our hotel.
• Ensuring a comfortable and quiet stay at our hotel.
• Creating a climate of friendship and understanding with our customers.
• Immediate and willing response to our customers' requests.
• Keeping the operation of our premises and equipment in excellent condition

To achieve the above, Hotel Management:

• Continuously reviews and improves the quality of its services, to the extent possible, as well as the effectiveness of its Processes and therefore of the entire Quality Management System.
• Sets measurable Quality targets for at corporate level as well as at operational level of Departments and / or Processes. These objectives are established and evaluated to the extent that they are achieved in the context of the QMS Review by the Management of the Organization.
• Monitors, measures and evaluates critical parameters and processes to ensure that the objectives set are met.
• Monitors, updates and follows current Community & National legislation which affects the activities it implements.
• Invests in the continuous training and information of its executives so that they promote Quality in all their activities.

The vision of all us working at Venezia Resort departments is to connect our name with the full
satisfaction and safety of our employees.
A key parameter of the quality of services we aspire to provide is ensuring the health and safety
of our employees throughout all our operations.

As part of this effort, the company adheres to a strict occupational safety policy consisting of:

• precisely adhering to the System developed in accordance with the Risk Assessment Study
• All procedures being precisely followed up
• Continuous training of staff on issues related with safety at work
• constantly verifying the system
• Monitoring all critical points and prerequisites
• Providing resources for the maintenance and updating of the System, the purchase of new,
  up-to-date equipment, the improvement of facilities and infrastructures and the working
  environment
• Maintaining the channels of communication, we have established with our suppliers, staff and
  authorities
• Monitoring and continuously enforcing legislation

At the same time, measurable objectives related with safety have been set which are constantly
monitored for their achievement.]
All of the above ensures the achievement of our desired goals and make us proud, Management
and Employees working for the progress of the Hotel.